Reference

I’m back home all ok now, it was all easy to do with your help so I wouldn’t change anything about the service.

I wouldn’t hesitate to recommend Gynem for anyone thinking of pursuing fertility treatment abroad. I wish I done it far sooner instead of having so many failed attempts in the UK. Finally, after being abruptly told by my consultant at home that I should give up and I was now too old we decided to look into embryo donation abroad. All the clinics in Prague seemed to have good reviews so I chose Gynem based on price and then randomly a friend mentioned the clinic to me, so I took that as a good sign!

Initially, I thought the logistics of travelling abroad would be too much, but the staff were so helpful. In fact, I travelled alone for my first treatment with Power of Attorney consent from my husband which meant he was able to stay home and look after our daughter from our only successful ICSI treatment at home.

During my first treatment at Gynem I dealt with Martina initially and then Janina. Both women went above and beyond what I expected in terms of customer service. Martina even travelled to my hotel to leave medication for me on arrival as my flight from the UK had been cancelled and I was a day late arriving in Prague. Janina arranged airport transfers for me and then a taxi the next day to take me to and from the clinic as I chose to stay at a hotel near the old town rather than near the clinic. Even though going through fertility treatment can be stressful I enjoyed my time in Prague, it is a lovely city.

Although my first embryo donation was unsuccessful I had no hesitation in returning to Gynem for another attempt. The cost of two attempts at Gynem was still cheaper that one attempt in the UK. I liked that there are no hidden costs, you know exactly what you will be paying.

Following a Skype review with the doctor he suggested I get immunology testing at another clinic in Prague before embarking on another cycle to rule out any issues that might prevent the cycle working. This was never suggested to me in the UK. Janina liaised with the immunology clinic to set up the appointment for me. The testing came back fine, and I think this reassured me for my second attempt knowing that there was no underlying reason why it shouldn’t work. I was also pleased to know that Gynem weren’t just going to take more money from us without checking for underlying problems.

Janina kept in touch with me throughout the whole process and I knew that if I had any questions I could drop her an email and she would get back to me. She was able to courier over medication for me so that I didn’t have any hassle with prescriptions over here.

My second embryo donation was successful, and I am now 29 weeks pregnant with a little boy! After 9 years of trying in the UK I never thought we’d be lucky enough to add to our family.

I have already recommended Gynem to another couple and told them to ask for Janina.

All is going well thus far post Lipo. 

It was truly a great experience having you there with us. We had some fears and doubts initially but after having you there with us through the consultation with the doctor, it was all better. 

The experience with Dr Sulcova was certainly a one of a kind experience. Her facility made us feel at home. Her together with her team and especially one of her nurses (can’t recall her name) who held my hand during surgery and was there making sure my husband and I drank our tea and checked our vitals regularly. 

It was certainly worth every penny. It’s that one on one attention that people look for when they have to do these kinds of surgeries and that’s what you all did for me and my husband. My husband and I would certainly recommend you as a coordinator and Dr Sulcova. 

We want to thank you so much for putting things in place at the last minute in literally less than a week. 

Thank you, Dr Sulcova and her team so much. 

I just want to say thank you so much for all the help and support given by Medical travel.  I was given the top 3 clinics along with the procedure and prices. To be very frank I was reluctant to go abroad for my facelift but Medical travel team Marie, the international patient coordinator answered to my emails promptly and helped me throughout my journey, flying from London to Prague, picking from airport dropping me to my hotel. As my consultation and surgery for the face, neck lift + blepharoplasty and browlift were scheduled,  Marie picked me from the hotel and did not leave me until the consultation and admission done.  

With regards to the surgery, it went will. I must say Dr Vašek done a very good job. Since everyone recovers differently. In my case, I was just impatient I bruise very easily need 10 times more to recover whereas, I met some clients who have recovered just in a week. After 3 weeks 50% swelling was gone still waiting for the final result lol! The clinic environment was so professional, from the admin staff to the nursing and kitchen staff, everyone gave me the best care. they follow strict infection control policy I felt myself in safe hands.

On the whole, it was a positive experience, going through Medical travel put me on ease. If I have to go for another procedure, will definitely go via medical travel. My whole experience went so well. Dr Vašek will give the best advice on what needs to be done and he will not do an unnecessary thing if we don't need it. However, as I mentioned try not to be impatient for the result.

Thanks again Marie!

Janina, I have to tell you about our feedback. I can honestly tell you that the professionalism and medical and scientific expertise that we experienced from you guys was top class!! We have never had IVF and did not know what to expect. But I can tell you that all our best and positive experiences were met. Really top class and we mean that. Dr Mrazek and his team and of course yourself are world class from what we would think. We would strongly recommend your clinic, we hope not to have to return anytime soon, but if we do need to continue with our plans we will definitely return to Gynem.  

I’ve been up since 5am, local time here. I have been convinced I’m not pregnant and was already preparing myself mentally for our next (5th) round in IVF but I don’t have to (I hope)...I AM PREGNANT! I am so overjoyed! Words cannot describe how I feel right now. I just can’t believe it! 

Thank you! Thank you Martina for all of your support and assistance in helping us get to here. I stressed that I wanted this to happen quickly and you made sure it did. The whole experience and process have been a top class service for us. All at Gynem we’re fantastic and you especially, have given a brilliant service. I really can’t thank you enough.

In these last 2 weeks, I kept on having flashbacks to when one of the ladies came out of the procedure room to talk to me and she said, ‘it’ll be a good Christmas present’. I smiled and got excited and since then kept on thinking, ‘please, please’. It is the best Christmas present!

Thank you again to you and all at Gynem! I couldn’t recommend you highly enough.

I really enjoy working with you guys and can’t really think of anything to complain about. The one thing that we love the most was the assistance of having someone there from the moment the taxi picked us up until it was time to go home. She was AWESOME. As for the clinic, everyone was very welcoming and professional as well as nice. The procedure was fast and not as painful as I thought it would be. I guess at the end of the day from a scale of 1 to 10, 10 being the best I would give the entire process a high 9. This, of course, is including you preparing all paperwork and how fast you were with your answer to all my questions. 

So far, I'm extremely happy. I have no idea how the surgery will turn out as my face is very swollen but the way I've been treated and looked after has been exceptional. The last thing I heard in the operating theatre before becoming unconscious was Elvis Presley playing loudly on the radio. Ha! Not conventional but I enjoyed that a lot! When the nurse and anesthesiologist where wheeling another patient into my room after her surgery, I heard them singing 'We are the Champions' and 'Barbie Girl'. They obviously enjoy their work. I really enjoyed the vibe in the clinic. All the staff were attentive and professional!

I wanted to extend my stay at Capital Apartments but they were fully booked. They went out of their way to find me another place to stay. Super appreciative of all the wonderful people I've met. I have a feeling I'll be back again!

Me and my wife did IVF treatment for the first time and had no prior experience with IVF or pregnancy, but our coordinator (Janina), doctors, embryologist, nurses, receptionist - they all provided us with great useful information at each step and made us comfortable throughout the entire process.
We did an absolutely free pre-consulting Skype session with their doctor who explained to us the entire process and answered all our doubts and questions. This made our decision to go with Gynem very easy and already put us at comfort.
At our first visit to Prague, we were provided with a free taxi pickup from the airport. And when we arrived at the clinic for the first time, we were greeted by our coordinator Janina with a smile.
It's great pleasure to work with Janina, she answered all our questions and was our single point for contact for any questions whatsoever. She took care of handling our appointments with the doctor, coordinating with the embryologist, donor, labs and everything.
Janina is always willing to help with a smile and was always just a phone call or email away. She was always very responsive and has a great attention to details.
She is very organised and on top of the entire procedure and showed genuine interest in our case.
We can't thank her enough and highly recommend here and the Gynem clinic to anyone looking for IVF procedure. We couldn't have asked for more.
Gynem was quick in finding us a donor matching our criteria and there was no wait whatsoever.
We were always kept informed in a timely manner on the procedure, pricing and progress at each step. Everything worked like a clockwork. There were no long waits, delays, extra costs or any surprises. The procedure went exactly as explained to us and the clinic facilities are to the mart with special attention to details.
We had a great experience with Gynem. I and my wife were taken care of and always felt at comfort with Gynem team.
We can't thank Gynem team enough for making this experience not so stressful for us.
Thanks a lot to the entire team, you guys do a great job every day with such a grace. I highly recommend Gynem and Janina to anyone without a second thought.
Appreciate all your help!