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Myself and my husband would first of all like to start by saying a very big thank you to Klara from Medical Travel / Gynem. Our first encounter with Klara was one that would leave a lasting impression of grace and generosity. Klara went above and beyond for us in ensuring we had our medication on time, and that we could begin our IVF journey in the month that we wanted. She always instilled confidence in us, and alleviated every anxiety. On such a sensitive fertility journey such as this, we could not have been anymore grateful. Our journey to Prague was a seamless, easy and calm one. We were greeted by the driver organised by Klara, and driven to our five star apartment. The driver was exceptional, and showed us where we could do grocery shopping, the train lines and stations, and also showed us short cuts to the main Prague tourist attractions.
From our first day in Prague, we felt that we were not just a number, we felt that we were cared for. This is completely different to our experiences of fertility care in London, UK where we are from. As the days progressed, we found the service to be even better than the days before. When Klara was not present, she would always ensure that we were taken care of, and that we knew who our contact for the day was. We would like to use this opportunity to extend our warmest gratitude to Martina also for being there for us.
Our appointments were always on time, and we never at any point found ourselves 'anxiously waiting'. We were always seem promptly, guided by either Klara or Martina. We were never alone, and always felt in the loop. We were given daily reports on our embryos by Klara and Gynem. Gynem were truly incredible in making our dreams a reality. She celebrated our victories with us in the form of the loveliest words. It was refreshing to see how genuinely happy she and everyone we came in to contact with; was for us.
Our transport was always booked for us and outside our apartment waiting. And, we would received messages from Klara letting us know when they were outside. On our last day in Prague, we were to leave our apartment at 4am as we had an early flight. To our surprise, Klara had also woken herself up at 4am to message us; making sure that we were awake and that we knew the driver was outside. How incredible and selfless that she would sacrifice sleep, to make sure we were taken care of. The care we received from Klara, Medical Travel and Gynem was truly, truly 24hour care.
To ensure our safely, Klara would also always tell us the colour of the car/taxi picking us up. There were no mistakes. And the attention to detail and those little things made us feel very safe in a foreign land.
Throughout our treatment, every question I had was answered. Every anxiety i had was calmed. And even when we returned to London, I felt comfortable asking Klara questions, and she would always promptly reply with detail. There was no question that was too big or too small.
We would once again like to say a major thank you to everyone involved in our care. Our experience receiving fertility treatment at Gynem was one that we would never forget.
Thank you also to all the doctors, embryologists, nurses, care workers, cleaners, assistants, receptionist, phlebotomists, lab workers and Medical Travel. You all are changing lives.
Hayley, UK
Plastic Surgery
April 2019It was great! Thank you for your support Prague is a lovely city we would not have visited if it wasn't for my procedure.
Rick, USA
Plastic Surgery
April 2019I just got back to the states last night. I'm feeling fine just anxious for the swelling and bruising to go away. Everyone was so nice and professional. Hope all is well with you. I'm just anxious to see the results.
Helena, Ireland
Plastic Surgery
April 2019I had a wonderful time in Prague. It was lovely to meet you and I would like to thank you for your assistance with my procedure in the Forme Clinic. The procedure went very well, the clinic and staff were very nice and everything was handled professionally.
I was told to get off the bed quickly for the next person, I was feeling quite woozy and I would have appreciated somewhere to sit and have a glass of water for a minute or two. Maybe they might consider a room for people to sit for a while after their procedure?
Anyway, apart from that, I would not let that put me off for my next visit, which I intend to do perhaps later in the year. My eyes are doing very well so far and I am sure they will be wonderful when they are finally healed and fully recovered. I hope you are keeping well, and thank you once again.
Liane, UK
Plastic Surgery
April 2019Very worth travelling to Prague for surgery, it’s a fraction of the price compared to the UK. My coordinator ( Helena) was super friendly and helpful with anything I needed right from the start .. being collected from the airport etc, she also eased me with my nerves about surgery. My surgeon Dr. Vasek was very open and honest because I originally came to have a full facelift but he said ‘no way I didn’t need one’. Come back maybe 10 years for that! so I felt assured, he allowed me to have upper and lower eyelid surgery which was a little more needed, so I’m still happy and agreed with my surgeon Dr Vasek The aftercare was well explained other than how I should go about having my stitches out in the UK but other than that I couldn’t ask for a more pleasant stay.
Borbala, UK
Plastic Surgery
March 2019I would like to thank you for all your help! I did a research before choosing Medical Travel Czech. I was looking for surgeries in Seoul, Turkey and Poland as well. I had the best feeling about Medical Travel Czech, there was no question I will choose to go to Prague once I got in contact with you. You were really helpful and nice and replied so fast. And even with the short notice I had, you managed to find the best clinic for me.
Dr. Petr Jan Vasek did a brilliant job, I cannot even believe it. He is extremely professional and knew exactly what I wanted. The result is beyond what I expected. I am so grateful for everything and I can only recommend Medical Travel Czech in the future.
Thank you so much again for all your help and guidance! Have a lovely day!
Kind Regards, Borbala
Bayana, UK
Plastic Surgery
March 2019First of all, I would like to thank you and your colleague Marie from all my heart for your patience and friendly responsive assistance to all my queries sometimes silly ones. It’s a pity we did not meet personally but I hope you will be my first person to contact in future. I'm very pleased with the results and it’s healing quickly. All your services from the meeting point until the end were very professional and organised.
The clinic staff was friendly attentive made you felt warm, not nervous. I felt good in doctors hands during the operation no pain during and after as he told me. My special thanks to him! The clinic location is great! I wish you all the best in life! And thank you very much! Oh yes, I did enjoy Prague what a magical city I will be back! Best wishes, Bayana
Irene, UK
Plastic Surgery
March 2019I hope you are well. I am sending “Feedback”. The service you provide is simply The Best! From our first contact, I felt confident that I was in Good Hands... I gave you arrival/departure dates and times and you worked miracles around that! from meeting us at the Airport, Procedure, After Care. Your service is excellent! What Results?!! Can’t Thank you enough, What a Team!!
Mateusz, Poland
Plastic Surgery
March 2019I have been doing very well. Thank you very much for all your support and professional service you`ve provided me. I do appreciate it. I`m very pleased with the experience with your company and I will recommend it. I hope my eyelid are gonna look the way I dreamed of.
Maria, Canada
IVF Egg Donation
March 2019We are very pleased with your services. I even recommended your clinic to my friends. Me and Clint were both satisfied. Thank you for the excellent care your clinic has provided us. I will email you soon for the results. Take care.
Kim, UK
Plastic Surgery
March 2019I would like to say I enjoyed my time in Prague. I am feeling well and happy with what I see just now can't wait till I fully heal. I would like to say that I would recommend u to anyone of my friends. Everyone was very pleasant and I felt well looked after and will definitely be back.
Bara, Iceland
IVF Egg Donation
March 2019Thank you, Hana!
The services of Medical Travel and Gynem was very professional but also personal and warm. We’ve been so happy with our coordinator, Hana Kawakami, who has been so supportive through this. We’ve been through three transfers and I’m now 5 weeks pregnant after my third.
I have a good feeling, specially since this embryo was quality 1 from day one. Lets hope!
Vanny, UK
Weight loss procedures
March 2019I’m pleased with the process so far. The only thing I would like to see is follow ups during the time I have the ballon. This doesn’t have to necessarily be with the surgeon but at least with a nurse. I’m fine if the patient wants to opt out of using the nutritionist but I think it would be nice a follow up with a medically trained nurse.
Regarding the procedure, it went well, I was comfortable through the procedure and I’m lucky I haven’t experience bad side effects so far. I felt the nurses at the hospital were very professional and helpful.
Loretta, Romania
IVF Egg Donation
March 2019Gynem was recommended by a friend. Of course, we searched the net to get some information about Gynem. Most of them were positive. So we decided to go ahead.
We called Gynem and Zita responded to our phone call. She explained us step by step what we had to do. We understood everything what she explained, very well.
We had no experience with Gynem directly but due to my business relation with some Czech companies, I already knew that the Czech Republic is very developed country on technical issues and Czech people are very serious and trustable people.
Our first visit to Gynem went very smooth. We were picked up from the airport by a car sent by Gynem. Zita welcomed us and arranged our visit to the doctors. Meanwhile, our tests and scan were done and we had the result in just an hour. Our impression was very positive. A modern, well-equipped clinic with professional doctors and staff. Once again, we decided to go ahead.
During our treatment period in our home country, Zita was always very helpful. She responded to all our telephone calls and emails on time. She sent us all the necessary medication whenever we needed them within a couple of days.
Our second visit to Gynem went as well as our first visit. Smoothly and professional. The embryo transfer was made with success without any complications.
As a result, we are now pregnant with 5 weeks and hope that everything will continue to go well.
We had a very pleasant and positive experience with Gynem and we sincerely recommend Gynem to all couples.
We would like to thank again Gynem and specially Zita for everything.
Rachael, UK
IVF Egg Donation
March 2019We have no complaints with Gynem clinic and found everything ran well for us on both occasions that we travelled there.
We appreciated the initial airport and clinic transfers while we got our bearings.
Hana was extremely helpful.. friendly and always answered our many worries and queries promptly to help us with the process. It was great to have an English speaking coordinator to help explain the process and liaise with the clinic and sort medication etc..
One negative would be the husband not being present at the egg transfer stage as in the UK the husband is present and also gets to see the embryo being transferred back which can be a special moment but we appreciate this may not be how things are done in Prague!
Many thanks again Hana for all of your continued help. We would recommend Gynem.
Graham, UK
Weight loss procedures
March 2019Big thank you to Jessica for your help and information before during and after my gastric balloon procedure. The service I received was 1st class from beginning with the helpful information and quotations provided to the aftercare after the procedure. Paying was straight forward with a small deposit to secure and balance on the day. Jessica arranged my hotel stay and all taxi services which made the whole process go smoothly. The clinic was clean and very professional. I would strongly recommend this service to anyone interested.
Kevin, UK
Weight loss procedures
February 2019I went to Prague for a gastric balloon through medical travel.
I've never been to Prague before but Jessica and medical travel helped me through sorting hotels in area, airport pickups and days out prior to surgery, Jessica very friendly, jolly and knows plenty of languages ,was a godsend took us to hospital sorted out paperwork and language barrier for me.cant thank her enough for her help throughout stay.
Larissa, UK
Plastic Surgery
February 2019I just want to say thank you so much for the amazing service you provided. I began emailing you back in July 2018 and from that date onwards you were completely consistent with communication. You were clear with all the information and seemed as though you genuinely wanted to ensure I chose the best surgeon for myself and had the easiest time booking the dates etc. You are such a lovely person and honestly I feel I could not have gone through with the surgery if you had not been there to accompany us on the date of the pre surgery consultation. I am so happy with the results and I already feel like my life has changed for the better. Was so lovely to meet you.. thank you for everything!!
My experience with Medical Travel was incredible I've never felt more looked after by someone I had never met, I put my faith and trust in the hands of strangers and I was not let down. I felt like I was the number one priority from the moment my plane landed in Prague until a week later when I was taken back to the airport. The care and service I received was absolutely incredible and completely professional but warm and caring at the same time. I would recommend this company to anyone and would definitely repeat this experience in a heartbeat. Thank you so much Medical Travel!
Sofia, UK
Plastic Surgery
February 2019Thanks for your email, everything so far has been great the surgery and nurses have taken great care of me. Thanks for all your efforts at making me comfortable, you have been really kind. I really liked working with you because you made everything simpler, since the moment I’ve sent you my pictures you took care of everything at the moment there is nothing I would change.
Lauren, UK
Plastic Surgery
February 2019Sorry, it’s been an absolutely hectic week or so! I wanted it to be good feedback and therefore wanted to think about what to say.
Thank you for making my process with medical travel easy! Prague is a wonderful place and is very easy to navigate around despite being cold this time of year...
I felt very at ease and safe with the whole process and would definitely recommend others using your company! You speak great English and was able to answer any questions I had to settle my nerves and was good moral support throughout. You offered help at every opportunity and was willing to provide me with details I needed with transport whilst in Prague.
Communication has been thorough and efficient, with different means offered to get in contact with you! Whatever is best suited to the individual. You were there as a translator for the meeting with the surgeon and although at times this felt slightly uncomfortable you were able to explain the procedure and what was needed well.
I recommended it whilst in the discussion stages, that the prices should be made a little clearer with preoperative assessments being an additional charge as this can be misunderstood. Also if it could be made clear prior to traveling into the Czech Republic whether or not the surgeon needs payment in card or cash as this could prove a problem in the future for other clients.
I was requested to move up and out of hospital 12 -14 hours after coming out of surgery. Although this may seem a sufficient amount of time for some people, I was struggling with nausea, dizziness and significant pain. Maybe consideration needs to be made into the patient's condition before releasing them.
However, I really loved how talkative you was and interested in everything to do with me and what I was looking for. She didn’t judge my situation and made me feel comfortable with myself. Throughout it all, you constantly was checking up on how I was feeling, which made me feel valued and welcome!
Hope you are well.
Thank you again!
Let me know if you’re in the UK ever!