We were very happy with the service we received from the clinic but more so our co coordinator Hana. From the first Skype consultation to arriving in Prague, Hana was available at all hours to answer any queries and give us information via email and telephone. We had trouble with getting drugs in the UK and Hana was on hand to quickly and efficiently send drugs and prescriptions to us. We found the whole process was easy and not stressful at all..which I wasn't expecting. The collection from the airport and to the clinic was amazing as it took stress out of the travelling and when we were already apprehensive we found it to be a brilliant service. Hana was at the clinic each time we were there and explained further what would happen and translate anything that was required, which she then followed up with emails to make sure we understood all instructions clearly. The clinic was clean and modern, the treatment we received from everyone was good. The only downside we found was due to egg collection on Saturday - the clinic is closed on Sunday so no update and was well into Monday afternoon before we had any update on fertilisation. It would have limited the anxiety if we had of been contacted earlier on the Monday morning but other than this I have no criticism. Fingers crossed we won't have to go through Ivf again but if we do I will definitely use this company and clinic again in the future. Thanks for all your help.
Update August 2018
Hope you are well. Just a quick message to update you on our new addition who arrived on 31st July 2018 following our Icsi treatment with Gynem in Nov 2017. We would like to thank you again for all your help while we were in Prague and with the treatment from the clinic. It has made our dream of a family come true!