I'm not great with words but you have been amazing from start to finish answering all my questions quickly and well. I also loved how easy you made it with the transfers from airport etc. This made a big difference to taking away the stress. I was impressed with how language was no problem.
My only negative was not yours or the clinics fault and that is because we can't plan the flights for transfer not only were they very expensive but the nice direct flights were all gone so having to get a connecting flight was a disaster when my flight from Prague was an hour delayed so missed my connecting flight from France to London so slept or didn't sleep on Charles de Gaulle cold floor and didn't get home till mid morning the next day.