After two failed attempts at IVF in our home country, a colleague introduced me to the idea of travelling to Prague for IVF. Her friend had undergone treatment in Prague and she felt that the experience she had there was a more helpful and informative one than that at home. After contacting a number of agents for clinics, my husband and I made contact with Medical Travel. They stood out above the rest for us from the onset. Both agents that we dealt with throughout the experience – Barbora and Richard – couldn’t have been more helpful or resourceful and were always available to find answers to our queries efficiently and in a timely manner – all this counts when you are going through such a terribly emotional and personal journey. What won us over was the fact that a Skype call was offered and arranged for us to talk with a member of the medical team at the clinic they liaised with. This allowed us to relay a lot of the fears and concerns we had about the treatment in advance of any commitment to treatment and it helped to assure us that the decision to undergo treatment abroad was the right choice for us. When we got to the clinic, Richard personally met with us and facilitated our engagement and interaction with the admin and medical teams. The experience was as painless and effortless as it could be on our part - given the circumstances. It also helped to have the process explained to us as we went through each stage. We attended Gynem Clinic in Prague. The clinic was a new, purpose built and extremely clean and modern facility with an excellent medical staff team. Overall, we couldn’t have asked for a better or higher class service than that which we received from Medical Travel and the Gynem Clinic. I wouldn’t hesitate for a second to recommend Medical Travel to a couple who should find themselves in similar situation to us. I’d score the service we received 10/10 – top class!