Ruby, UK

Plastic Surgery
June 2019

I am doing very well, and the swelling is greatly reduced one week after the operation! I think that the service which you provided was excellent, and it was a deciding factor in my decision to choose Forme clinic, in the Czech Republic for my Facelift. 

There is a natural fear of confiding your face to strangers for intricate surgery, but also of investing a large-ish sum of money, in advance, over the Internet on the deposit for the clinic, and the Hotel and air travel. There has to be trust established. That isn't easy because we have all read about confidence tricksters and are very wary. I also think that we all do some research about different clinics, in different countries, before making a decision, and that the decision is not based on purely money -even if you are on a tight budget. What I am trying to say is that Hana, as my contact for the clinic, led me to decide on Forme clinic. She was straight forward, friendly, didn't put any pressure, answered questions promptly, and quoted all inclusive prices.

Once all was booked and prepayments were made, it was probably reasonable that I started to worry nearer the date as to whether I might turn up to no clinic, or whether I would find the clinic on time (in a strange City). However, Hana was in touch in the week before travelling and arranged for a taxi to collect me from the airport (which was immensely reassuring), and she was in contact to check that I was in Prague...so I spent a few days sightseeing secure in the knowledge that the surgery was going to go ahead.

The taxi on the morning of surgery was late, but Hana was in contact during this time, and so I knew that the taxi would come an that she was waiting for me. Hana was waiting outside the clinic when I arrived, and so I didn't have to search for the entrance above M&S on Wenceslas Square. She spoke perfect english -but so did the rest of  professionals at the clinic- and she waited for each test result (tests were thorough) and sat with my husband until I was ok'd for surgery and taken through to my bed. She saw me off with a little gift.

Hana followed through with an enquiry about my welfare after surgery. The clinic was excellent and now I am waiting to see the results, which will be more long term. My memories of my surgery in Prague will only be good ones.