Egg donation

Cindy, UKIVF Egg DonationOctober 2019

I'm not great with words but you have been amazing from start to finish answering all my questions quickly and well. I also loved how easy you made it with the transfers from airport etc. This made a big difference to taking away the stress. I was impressed with how language was no problem.
My only negative was not yours or the clinics fault and that is because we can't plan the flights for transfer not only were they very expensive but the nice direct flights were all gone so having to get a connecting flight was a disaster when my flight from Prague was an hour delayed so missed my connecting flight from France to London so slept or didn't sleep on Charles de Gaulle cold floor and didn't get home till mid morning the next day. 

Cindy, UKIVF Egg DonationApril 2019

Myself and my husband would first of all like to start by saying a very big thank you to Klara from Medical Travel / Gynem. Our first encounter with Klara was one that would leave a lasting impression of grace and generosity. Klara went above and beyond for us in ensuring we had our medication on time, and that we could begin our IVF journey in the month that we wanted. She always instilled confidence in us, and alleviated every anxiety. On such a sensitive fertility journey such as this, we could not have been anymore grateful. Our journey to Prague was a seamless, easy and calm one. We were greeted by the driver organised by Klara, and driven to our five star apartment. The driver was exceptional, and showed us where we could do grocery shopping, the train lines and stations, and also showed us short cuts to the main Prague tourist attractions. 

From our first day in Prague, we felt that we were not just a number, we felt that we were cared for. This is completely different to our experiences of fertility care in London, UK where we are from. As the days progressed, we found the service to be even better than the days before. When Klara was not present, she would always ensure that we were taken care of, and that we knew who our contact for the day was. We would like to use this opportunity to extend our warmest gratitude to Martina also for being there for us. 

Our appointments were always on time, and we never at any point found ourselves 'anxiously waiting'. We were always seem promptly, guided by either Klara or Martina. We were never alone, and always felt in the loop. We were given daily reports on our embryos by Klara and Gynem. Gynem were truly incredible in making our dreams a reality. She celebrated our victories with us in the form of the loveliest words. It was refreshing to see how genuinely happy she and everyone we came in to contact with; was for us.

Our transport was always booked for us and outside our apartment waiting. And, we would received messages from Klara letting us know when they were outside. On our last day in Prague, we were to leave our apartment at 4am as we had an early flight. To our surprise, Klara had also woken herself up at 4am to message us; making sure that we were awake and that we knew the driver was outside. How incredible and selfless that she would sacrifice sleep, to make sure we were taken care of. The care we received from Klara, Medical Travel and Gynem was truly, truly 24hour care.

To ensure our safely, Klara would also always tell us the colour of the car/taxi picking us up. There were no mistakes. And the attention to detail and those little things made us feel very safe in a foreign land.

Throughout our treatment, every question I had was answered. Every anxiety i had was calmed. And even when we returned to London, I felt comfortable asking Klara questions, and she would always promptly reply with detail. There was no question that was too big or too small.

We would once again like to say a major thank you to everyone involved in our care. Our experience receiving fertility treatment at Gynem was one that we would never forget.

Thank you also to all the doctors, embryologists, nurses, care workers, cleaners, assistants, receptionist, phlebotomists, lab workers and Medical Travel. You all are changing lives.

Loretta, RomaniaIVF Egg DonationMarch 2019

Gynem was recommended by a friend. Of course, we searched the net to get some information about Gynem. Most of them were positive. So we decided to go ahead.

We called Gynem and Zita responded to our phone call. She explained us step by step what we had to do. We understood everything what she explained, very well.

We had no experience with Gynem directly but due to my business relation with some Czech companies, I already knew that the Czech Republic is very developed country on technical issues and Czech people are very serious and trustable people. 

Our first visit to Gynem went very smooth. We were picked up from the airport by a car sent by Gynem. Zita welcomed us and arranged our visit to the doctors. Meanwhile, our tests and scan were done and we had the result in just an hour. Our impression was very positive. A modern, well-equipped clinic with professional doctors and staff.  Once again, we decided to go ahead.

During our treatment period in our home country, Zita was always very helpful. She responded to all our telephone calls and emails on time. She sent us all the necessary medication whenever we needed them within a couple of days.

Our second visit to Gynem went as well as our first visit. Smoothly and professional. The embryo transfer was made with success without any complications.

As a result, we are now pregnant with 5 weeks and hope that everything will continue to go well.

We had a very pleasant and positive experience with Gynem and we sincerely recommend Gynem to all couples.

We would like to thank again Gynem and specially Zita for everything.

Elaine, UKIVF Egg DonationJanuary 2019

I wouldn’t hesitate to recommend Gynem for anyone thinking of pursuing fertility treatment abroad. I wish I done it far sooner instead of having so many failed attempts in the UK. Finally, after being abruptly told by my consultant at home that I should give up and I was now too old we decided to look into embryo donation abroad. All the clinics in Prague seemed to have good reviews so I chose Gynem based on price and then randomly a friend mentioned the clinic to me, so I took that as a good sign!

Initially, I thought the logistics of travelling abroad would be too much, but the staff were so helpful. In fact, I travelled alone for my first treatment with Power of Attorney consent from my husband which meant he was able to stay home and look after our daughter from our only successful ICSI treatment at home.

During my first treatment at Gynem I dealt with Martina initially and then Janina. Both women went above and beyond what I expected in terms of customer service. Martina even travelled to my hotel to leave medication for me on arrival as my flight from the UK had been cancelled and I was a day late arriving in Prague. Janina arranged airport transfers for me and then a taxi the next day to take me to and from the clinic as I chose to stay at a hotel near the old town rather than near the clinic. Even though going through fertility treatment can be stressful I enjoyed my time in Prague, it is a lovely city.

Although my first embryo donation was unsuccessful I had no hesitation in returning to Gynem for another attempt. The cost of two attempts at Gynem was still cheaper that one attempt in the UK. I liked that there are no hidden costs, you know exactly what you will be paying.

Following a Skype review with the doctor he suggested I get immunology testing at another clinic in Prague before embarking on another cycle to rule out any issues that might prevent the cycle working. This was never suggested to me in the UK. Janina liaised with the immunology clinic to set up the appointment for me. The testing came back fine, and I think this reassured me for my second attempt knowing that there was no underlying reason why it shouldn’t work. I was also pleased to know that Gynem weren’t just going to take more money from us without checking for underlying problems.

Janina kept in touch with me throughout the whole process and I knew that if I had any questions I could drop her an email and she would get back to me. She was able to courier over medication for me so that I didn’t have any hassle with prescriptions over here.

My second embryo donation was successful, and I am now 29 weeks pregnant with a little boy! After 9 years of trying in the UK I never thought we’d be lucky enough to add to our family.

I have already recommended Gynem to another couple and told them to ask for Janina.

Sonia, SwissIVF Egg DonationDecember 2018

Me and my wife did IVF treatment for the first time and had no prior experience with IVF or pregnancy, but our coordinator (Janina), doctors, embryologist, nurses, receptionist - they all provided us with great useful information at each step and made us comfortable throughout the entire process.
We did an absolutely free pre-consulting Skype session with their doctor who explained to us the entire process and answered all our doubts and questions. This made our decision to go with Gynem very easy and already put us at comfort.
At our first visit to Prague, we were provided with a free taxi pickup from the airport. And when we arrived at the clinic for the first time, we were greeted by our coordinator Janina with a smile.
It's great pleasure to work with Janina, she answered all our questions and was our single point for contact for any questions whatsoever. She took care of handling our appointments with the doctor, coordinating with the embryologist, donor, labs and everything.
Janina is always willing to help with a smile and was always just a phone call or email away. She was always very responsive and has a great attention to details.
She is very organised and on top of the entire procedure and showed genuine interest in our case.
We can't thank her enough and highly recommend here and the Gynem clinic to anyone looking for IVF procedure. We couldn't have asked for more.
Gynem was quick in finding us a donor matching our criteria and there was no wait whatsoever.
We were always kept informed in a timely manner on the procedure, pricing and progress at each step. Everything worked like a clockwork. There were no long waits, delays, extra costs or any surprises. The procedure went exactly as explained to us and the clinic facilities are to the mart with special attention to details.
We had a great experience with Gynem. I and my wife were taken care of and always felt at comfort with Gynem team.
We can't thank Gynem team enough for making this experience not so stressful for us.
Thanks a lot to the entire team, you guys do a great job every day with such a grace. I highly recommend Gynem and Janina to anyone without a second thought.
Appreciate all your help!