I dont think ther is anything you could do to improve the service as everything from my first enquiry to my surgery was fantastic. Although I am still recovering I am amazed at how well everything is. I want to thank you personally for everything you did for me and the lovely nurses who looked after me after surgery and dr Vasek was amazing. I am hoping to return September/October for skin laser treatment on my face so will be in touch closer to then and when everything has settled down I will send you a photo. Thank you all once again.
IVF Egg DonationJanuary 2020
We are delighted to inform you that we are expecting our little girl to arrive in the beginning of may. The ultrasounds has confirmed that she is developing just fine, and everything seems to be as it should. We are very satisfied and thankful for the help, support and treatment you have provided during the whole process.
IVF Egg DonationJanuary 2020
What I really like with Medical Travel is having a coordinator like you Janina! You were so patient with me, considered all my questions, relayed them to the doctor and always replied with a prompt answer. It felt like having a 5 star 5 diamond medical experience at a very high standard of care!
Prior to my procedure, I red so many horror stories online so I was naturally feeling a bit nervous at first. As soon as we spoke on the phone and went through all of the details, I knew I was in good hands. Your sense of care gave me Peace of Mind. I had absolutely nothing to worry about, I felt prepared and I had not encountered any side effects whatesoever. I had a pain free surgery, this whole procedure was honestly a piece of cake! I feel very confident to coming back again for the next steps.
Janina, you have a heart of Gold. Thank you so much for your genuine attention and consideration.
IVF Egg DonationDecember 2019
After two unsuccessful IUI and failed IVF in Germany my doctor advised us to look for a fertility clinic abroad mainly for financial reason. Our choice fell on the Czech Republic where we could be in a few hours drive. I did some research online and soon have found GYNEM. As I went through the website looking at stories and pictures I had a good feeling and decided not to spend time searching or comparing clinics any further.
I have realised that for the same amount of money we have paid in Germany for IVF in GYNEM we could get necessary (in our case) extra options like ICSI and EmbryoScope. Plus the medications turned out less expensive. Without delay, I wrote to live chat and had a prompt response from Marie, our future international coordinator. Everything was clear and easy. We made first appointment and within two weeks arrived at the clinic. GYNEM have met my best expectations - beautiful modern building, friendly staff and our very helpful Marie who was with us from the first day throughout the whole journey. Couples who went through IVF know how difficult it is to combine work and visits to the doctors, even in their own country. But with the help of Marie, we were able to do everything on time between the two countries. She quickly and professionally answered all my emails, scheduled our appointments and always supported me in my worries. I am very grateful to her, as well as to all doctors and nurses. They are a wonderful team who give hope to many people. Surely, I would highly recommend this clinic to someone who is looking for IVF options abroad.
IVF Egg DonationNovember 2019
We have been looking around at many clinics in Kiev, even several places in India. Not one of those clinics gave us a feeling that we had the right clinic. There was always something, the price, the time we had to spend or the time required to stay there but most of all we missed some personal contact. There was contact but never in a way Ada or I feels comfortable with. When we started having contact with you we felt at ease and after a few exchanges of mail we felt at ease and decided that we go on with you and your clinic. Everything was clear from the start and looking back there was nothing that was different than told to us. After we arrived in your clinic Ada felt comfortable with you and the rest of the staff. Looking back at everything we don't think there are things you have to change Martina, people want an honest story what they can expect. I think your clinic did this in the right way.
So thanks again.
IVF Egg DonationOctober 2019
After two cycles of IVF in the UK it became apparent that donor eggs were going to be my best option for a last attempt. After researching clinics in Europe, we decided on Gynem. Their patient care has been first class. Someone always available to help. Embryo transfer was always a painful process for me before but the doctor was amazing and I didn't feel a thing. I wouldn't hesitate to recommend Gynem and would advise anyone to consider this option rather than just sticking with UK clinics because it's easier. We found the travel no problem and Prague is easy to get around and a beautiful city.
IVF Egg DonationOctober 2019
We would like to extend our special thanks and appreciation to all staff at Gynem fertility clinic.
Our journey towards expanding our family was made so relaxed and easy going by Janina, the international client coordinator, she ensured that we were well informed at all times this was made easy by the prompt emails. She ensured that the whole programme was well organised by arranging airport pickups hotel stay, and also provided information about the hotel surroundings in case we needed anything. We were so relaxed during the programme which was meant to be stressful because, we knew that Janina always had our backs. Even the times we arrived at the airport after midnight there was always a taxi waiting for us, and a hotel room prepared.
All the staffs at the clinic were very professional, so friendly, and always eager to help. Everyone was so thorough and very knowledgeable in their respective departments. Dr Mrazek that saw, us initially was so empathetic and very kind. Dr Vlcek, who attended to us on the second visit was also very thorough and explained the procedures clearly. We found the staff very kind and empathetic.
Dr Tomas Rieger, the embryologist, was amazing gave daily feedback about the embryo development which we received via Janina. He knew his stuff, very thorough and gave us further information on the day that we met him, in regard to the transfer. Dr Zuzana Adamova, ensured that the embryo transfer was carried out with great ease, explained every step, as well as ensure that my dignity and privacy was maintained at all times.
Maria the receptionist was always welcoming and always made sure we were comfortable as we waited for the appointment. Nurse Petra, always administered the injections with lot of ease and calmness, and with great skill. I would highly recommend Gynem clinic to everyone. The brand new and pristine building, very clean and well organized, provides a relaxed atmosphere keeping at ease as you embark on the fertility journey.
IVF Egg DonationOctober 2019
I'm not great with words but you have been amazing from start to finish answering all my questions quickly and well. I also loved how easy you made it with the transfers from airport etc. This made a big difference to taking away the stress. I was impressed with how language was no problem.
My only negative was not yours or the clinics fault and that is because we can't plan the flights for transfer not only were they very expensive but the nice direct flights were all gone so having to get a connecting flight was a disaster when my flight from Prague was an hour delayed so missed my connecting flight from France to London so slept or didn't sleep on Charles de Gaulle cold floor and didn't get home till mid morning the next day.
IVF Egg DonationJuly 2019
We would like to say a huge thank you to everyone at Gynem fertility clinic. First of all our wonderful coordinator Janina went above and beyond by answering all our questions and made sure our journey from start to finish was a stress free one. All doctors and nurses were very professional and the clinic is very clean and welcoming. We were kept informed though out the whole process.
We had some doubts about travelling aboard for treatment but 100% we made the best choice and picked the best clinic. Am now 6 weeks pregnant after a very successful trip. We waited 10 years for this or only regret is that we didn’t find this marvellous clinic sooner.
I will and do recommend gynem to everyone wanting to achieve there dream xxx
IVF Egg DonationJuly 2019
My husband and I wanted to say thanks so much for your help and guidance before and during our trip to Prague, the help with medications and organising the embryo transfer. We really appreciate it! We are also very grateful to all the staff we met including the Head Embryologist and the Doctor who consulted with me and the one who completed the transfer.
IVF Egg DonationJune 2019
My pregnancy went well and our baby girl was born at 39 weeks on March 1st. She is healthy and we couldn't be happier! Thank you for all of your help in making this happen as well as everyone at your clinic. We are forever grateful!
IVF Egg DonationMay 2019
Our experience with Medical Travel was top notch and it was all thanks to Hana! First and foremost Hana is such a wonderful person. You can tell she really cares about the people she meets. She was also super responsive through the entire process. My husband and I were traveling from the US and had a ton of questions and no email went unanswered. We felt very supported the whole way. I arrived before my husband and Hana arranged a private transfer for me to arrive at the clinic. She was there with me through the entire process and even after the treatment she continued to check in. Although the IVF cycle was not successful I had nothing but a great experience. I would highly recommend (and already have to others in the US) to travel to Prague for treatment through Medical Travel. I would go back myself for a second treatment if vacation time allowed. Thank you so very much for all of your help. My husband and I greatly appreciate it.
IVF Egg DonationApril 2019
Myself and my husband would first of all like to start by saying a very big thank you to Klara from Medical Travel / Gynem. Our first encounter with Klara was one that would leave a lasting impression of grace and generosity. Klara went above and beyond for us in ensuring we had our medication on time, and that we could begin our IVF journey in the month that we wanted. She always instilled confidence in us, and alleviated every anxiety. On such a sensitive fertility journey such as this, we could not have been anymore grateful. Our journey to Prague was a seamless, easy and calm one. We were greeted by the driver organised by Klara, and driven to our five star apartment. The driver was exceptional, and showed us where we could do grocery shopping, the train lines and stations, and also showed us short cuts to the main Prague tourist attractions.
From our first day in Prague, we felt that we were not just a number, we felt that we were cared for. This is completely different to our experiences of fertility care in London, UK where we are from. As the days progressed, we found the service to be even better than the days before. When Klara was not present, she would always ensure that we were taken care of, and that we knew who our contact for the day was. We would like to use this opportunity to extend our warmest gratitude to Martina also for being there for us.
Our appointments were always on time, and we never at any point found ourselves 'anxiously waiting'. We were always seem promptly, guided by either Klara or Martina. We were never alone, and always felt in the loop. We were given daily reports on our embryos by Klara and Gynem. Gynem were truly incredible in making our dreams a reality. She celebrated our victories with us in the form of the loveliest words. It was refreshing to see how genuinely happy she and everyone we came in to contact with; was for us.
Our transport was always booked for us and outside our apartment waiting. And, we would received messages from Klara letting us know when they were outside. On our last day in Prague, we were to leave our apartment at 4am as we had an early flight. To our surprise, Klara had also woken herself up at 4am to message us; making sure that we were awake and that we knew the driver was outside. How incredible and selfless that she would sacrifice sleep, to make sure we were taken care of. The care we received from Klara, Medical Travel and Gynem was truly, truly 24hour care.
To ensure our safely, Klara would also always tell us the colour of the car/taxi picking us up. There were no mistakes. And the attention to detail and those little things made us feel very safe in a foreign land.
Throughout our treatment, every question I had was answered. Every anxiety i had was calmed. And even when we returned to London, I felt comfortable asking Klara questions, and she would always promptly reply with detail. There was no question that was too big or too small.
We would once again like to say a major thank you to everyone involved in our care. Our experience receiving fertility treatment at Gynem was one that we would never forget.
Thank you also to all the doctors, embryologists, nurses, care workers, cleaners, assistants, receptionist, phlebotomists, lab workers and Medical Travel. You all are changing lives.
IVF Egg DonationMarch 2019
We are very pleased with your services. I even recommended your clinic to my friends. Me and Clint were both satisfied. Thank you for the excellent care your clinic has provided us. I will email you soon for the results. Take care.
IVF Egg DonationMarch 2019
Thank you, Hana!
The services of Medical Travel and Gynem was very professional but also personal and warm. We’ve been so happy with our coordinator, Hana Kawakami, who has been so supportive through this. We’ve been through three transfers and I’m now 5 weeks pregnant after my third.
I have a good feeling, specially since this embryo was quality 1 from day one. Lets hope!
IVF Egg DonationMarch 2019
Gynem was recommended by a friend. Of course, we searched the net to get some information about Gynem. Most of them were positive. So we decided to go ahead.
We called Gynem and Zita responded to our phone call. She explained us step by step what we had to do. We understood everything what she explained, very well.
We had no experience with Gynem directly but due to my business relation with some Czech companies, I already knew that the Czech Republic is very developed country on technical issues and Czech people are very serious and trustable people.
Our first visit to Gynem went very smooth. We were picked up from the airport by a car sent by Gynem. Zita welcomed us and arranged our visit to the doctors. Meanwhile, our tests and scan were done and we had the result in just an hour. Our impression was very positive. A modern, well-equipped clinic with professional doctors and staff. Once again, we decided to go ahead.
During our treatment period in our home country, Zita was always very helpful. She responded to all our telephone calls and emails on time. She sent us all the necessary medication whenever we needed them within a couple of days.
Our second visit to Gynem went as well as our first visit. Smoothly and professional. The embryo transfer was made with success without any complications.
As a result, we are now pregnant with 5 weeks and hope that everything will continue to go well.
We had a very pleasant and positive experience with Gynem and we sincerely recommend Gynem to all couples.
We would like to thank again Gynem and specially Zita for everything.
IVF Egg DonationMarch 2019
We have no complaints with Gynem clinic and found everything ran well for us on both occasions that we travelled there.
We appreciated the initial airport and clinic transfers while we got our bearings.
Hana was extremely helpful.. friendly and always answered our many worries and queries promptly to help us with the process. It was great to have an English speaking coordinator to help explain the process and liaise with the clinic and sort medication etc..
One negative would be the husband not being present at the egg transfer stage as in the UK the husband is present and also gets to see the embryo being transferred back which can be a special moment but we appreciate this may not be how things are done in Prague!
Many thanks again Hana for all of your continued help. We would recommend Gynem.
IVF Egg DonationFebruary 2019
After several negative IVF trials in Norway to complete our family (we already have a 3-year-old son through IVF), we decided to go for egg donation. As ED is illegal in Norway, we started investigating our options abroad. After researching different clinics in several European countries, we decided to go with the Gynem Fertility Clinic. And we have absolutely no regrets for choosing Gynem, as we are currently expecting our second son! The clinic has been fantastic all the way through the process. Martina, our coordinator, has been very helpful in adapting the treatment to our time schedule, providing necessary information all along the process and just being genuinely supportive and caring. We can highly recommend Gynem.
IVF Egg DonationJanuary 2019
I wouldn’t hesitate to recommend Gynem for anyone thinking of pursuing fertility treatment abroad. I wish I done it far sooner instead of having so many failed attempts in the UK. Finally, after being abruptly told by my consultant at home that I should give up and I was now too old we decided to look into embryo donation abroad. All the clinics in Prague seemed to have good reviews so I chose Gynem based on price and then randomly a friend mentioned the clinic to me, so I took that as a good sign!
Initially, I thought the logistics of travelling abroad would be too much, but the staff were so helpful. In fact, I travelled alone for my first treatment with Power of Attorney consent from my husband which meant he was able to stay home and look after our daughter from our only successful ICSI treatment at home.
During my first treatment at Gynem I dealt with Martina initially and then Janina. Both women went above and beyond what I expected in terms of customer service. Martina even travelled to my hotel to leave medication for me on arrival as my flight from the UK had been cancelled and I was a day late arriving in Prague. Janina arranged airport transfers for me and then a taxi the next day to take me to and from the clinic as I chose to stay at a hotel near the old town rather than near the clinic. Even though going through fertility treatment can be stressful I enjoyed my time in Prague, it is a lovely city.
Although my first embryo donation was unsuccessful I had no hesitation in returning to Gynem for another attempt. The cost of two attempts at Gynem was still cheaper that one attempt in the UK. I liked that there are no hidden costs, you know exactly what you will be paying.
Following a Skype review with the doctor he suggested I get immunology testing at another clinic in Prague before embarking on another cycle to rule out any issues that might prevent the cycle working. This was never suggested to me in the UK. Janina liaised with the immunology clinic to set up the appointment for me. The testing came back fine, and I think this reassured me for my second attempt knowing that there was no underlying reason why it shouldn’t work. I was also pleased to know that Gynem weren’t just going to take more money from us without checking for underlying problems.
Janina kept in touch with me throughout the whole process and I knew that if I had any questions I could drop her an email and she would get back to me. She was able to courier over medication for me so that I didn’t have any hassle with prescriptions over here.
My second embryo donation was successful, and I am now 29 weeks pregnant with a little boy! After 9 years of trying in the UK I never thought we’d be lucky enough to add to our family.
I have already recommended Gynem to another couple and told them to ask for Janina.
IVF Egg DonationDecember 2018
Janina, I have to tell you about our feedback. I can honestly tell you that the professionalism and medical and scientific expertise that we experienced from you guys was top class!! We have never had IVF and did not know what to expect. But I can tell you that all our best and positive experiences were met. Really top class and we mean that. Dr Mrazek and his team and of course yourself are world class from what we would think. We would strongly recommend your clinic, we hope not to have to return anytime soon, but if we do need to continue with our plans we will definitely return to Gynem.