Reference

I had my surgery, lower face and neck lift and also upper eyelids blepharoplasty, with surgeon Mr. Peter Jan Vasek. After numerous consultations in the UK, all of which were quoted very expensive cost, my husband asked Google what clinic I should consider abroad. We found the clinic in Prague and on contacting patient co-ordinator Hana Kawakami, she made me feel at ease, so surgery was booked which I had on the 14th May 2019. I cannot begin to tell you what a fantastic surgeon and team who took care of me. My utmost respect and gratitude to all at the clinic. Nothing was too much trouble and I cannot recommend them highly enough. After only 7 days, the results are far exceeding my expectations. I have already planned further treatment in October to resurface my skin and remove pigmentation. I can’t wait. I am happy for you to put my name to the review as Sue Palmer, which is the name I am known in in the UK.

Just got home from the airport. Overall my stay in Prague was a very positive experience. You took really good care of me and my stay at the clinic has been great – the staff was very nice and the procedure went so well I haven’t felt sick or unwell during all this time. I am really happy I chose Medical Travel Czech and am looking forward to seeing you again in six months.

Myself and my husband would first of all like to start by saying a very big thank you to Klara from Medical Travel / Gynem. Our first encounter with Klara was one that would leave a lasting impression of grace and generosity. Klara went above and beyond for us in ensuring we had our medication on time, and that we could begin our IVF journey in the month that we wanted. She always instilled confidence in us, and alleviated every anxiety. On such a sensitive fertility journey such as this, we could not have been anymore grateful. Our journey to Prague was a seamless, easy and calm one. We were greeted by the driver organised by Klara, and driven to our five star apartment. The driver was exceptional, and showed us where we could do grocery shopping, the train lines and stations, and also showed us short cuts to the main Prague tourist attractions. 

From our first day in Prague, we felt that we were not just a number, we felt that we were cared for. This is completely different to our experiences of fertility care in London, UK where we are from. As the days progressed, we found the service to be even better than the days before. When Klara was not present, she would always ensure that we were taken care of, and that we knew who our contact for the day was. We would like to use this opportunity to extend our warmest gratitude to Martina also for being there for us. 

Our appointments were always on time, and we never at any point found ourselves 'anxiously waiting'. We were always seem promptly, guided by either Klara or Martina. We were never alone, and always felt in the loop. We were given daily reports on our embryos by Klara and Gynem. Gynem were truly incredible in making our dreams a reality. She celebrated our victories with us in the form of the loveliest words. It was refreshing to see how genuinely happy she and everyone we came in to contact with; was for us.

Our transport was always booked for us and outside our apartment waiting. And, we would received messages from Klara letting us know when they were outside. On our last day in Prague, we were to leave our apartment at 4am as we had an early flight. To our surprise, Klara had also woken herself up at 4am to message us; making sure that we were awake and that we knew the driver was outside. How incredible and selfless that she would sacrifice sleep, to make sure we were taken care of. The care we received from Klara, Medical Travel and Gynem was truly, truly 24hour care.

To ensure our safely, Klara would also always tell us the colour of the car/taxi picking us up. There were no mistakes. And the attention to detail and those little things made us feel very safe in a foreign land.

Throughout our treatment, every question I had was answered. Every anxiety i had was calmed. And even when we returned to London, I felt comfortable asking Klara questions, and she would always promptly reply with detail. There was no question that was too big or too small.

We would once again like to say a major thank you to everyone involved in our care. Our experience receiving fertility treatment at Gynem was one that we would never forget.

Thank you also to all the doctors, embryologists, nurses, care workers, cleaners, assistants, receptionist, phlebotomists, lab workers and Medical Travel. You all are changing lives.

I just got back to the states last night. I'm feeling fine just anxious for the swelling and bruising to go away. Everyone was so nice and professional. Hope all is well with you. I'm just anxious to see the results.

Very worth travelling to Prague for surgery, it’s a fraction of the price compared to the UK. My coordinator ( Helena) was super friendly and helpful with anything I needed right from the start .. being collected from the airport etc, she also eased me with my nerves about surgery. My surgeon Dr. Vasek was very open and honest because I originally came to have a full facelift but he said ‘no way I didn’t need one’. Come back maybe 10 years for that! so I felt assured,  he allowed me to have upper and lower eyelid surgery which was a little more needed, so I’m still happy  and agreed with my surgeon Dr Vasek The aftercare was well explained other than how I should go about having my stitches out in the UK but other than that I couldn’t ask for a more pleasant stay.

First of all, I would like to thank you and your colleague Marie from all my heart for your patience and friendly responsive assistance to all my queries sometimes silly ones. It’s a pity we did not meet personally but I hope you will be my first person to contact in future. I'm very pleased with the results and it’s healing quickly.  All your services from the meeting point until the end were very professional and organised.

The clinic staff was friendly attentive made you felt warm, not nervous. I felt good in doctors hands during the operation no pain during and after as he told me. My special thanks to him! The clinic location is great! I wish you all the best in life! And thank you very much! Oh yes, I did enjoy Prague what a magical city I will be back! Best wishes, Bayana 

I have been doing very well. Thank you very much for all your support and professional service you`ve provided me. I do appreciate it.  I`m very pleased with the experience with your company and I will recommend it. I hope my eyelid are gonna look the way I dreamed of.

I would like to say I enjoyed my time in Prague. I am feeling well and happy with what I see just now can't wait till I fully heal. I would like to say that I would recommend u to anyone of my friends. Everyone was very pleasant and I felt well looked after and will definitely be back.

I’m pleased with the process so far. The only thing I would like to see  is follow ups during the time I have the ballon. This doesn’t have to necessarily be with the surgeon but at least with a nurse. I’m fine if the patient wants to opt out of using the nutritionist but I think it would be nice a follow up with a medically trained nurse. 

Regarding the procedure, it went well, I was comfortable through the procedure and I’m lucky I haven’t experience bad side effects so far. I felt the nurses at the hospital were very professional and helpful.