Reference

Sorry, it’s been an absolutely hectic week or so! I wanted it to be good feedback and therefore wanted to think about what to say.

Thank you for making my process with medical travel easy! Prague is a wonderful place and is very easy to navigate around despite being cold this time of year... 

I felt very at ease and safe with the whole process and would definitely recommend others using your company! You speak great English and was able to answer any questions I had to settle my nerves and was good moral support throughout. You offered help at every opportunity and was willing to provide me with details I needed with transport whilst in Prague. 

Communication has been thorough and efficient, with different means offered to get in contact with you! Whatever is best suited to the individual. You were there as a translator for the meeting with the surgeon and although at times this felt slightly uncomfortable you were able to explain the procedure and what was needed well. 

I recommended it whilst in the discussion stages, that the prices should be made a little clearer with preoperative assessments being an additional charge as this can be misunderstood. Also if it could be made clear prior to traveling into the Czech Republic whether or not the surgeon needs payment in card or cash as this could prove a problem in the future for other clients.

I was requested to move up and out of hospital 12 -14 hours after coming out of surgery. Although this may seem a sufficient amount of time for some people, I was struggling with nausea, dizziness and significant pain. Maybe consideration needs to be made into the patient's condition before releasing them.

However, I really loved how talkative you was and interested in everything to do with me and what I was looking for. She didn’t judge my situation and made me feel comfortable with myself. Throughout it all, you constantly was checking up on how I was feeling, which made me feel valued and welcome! 

Hope you are well.

Thank you again! 

Let me know if you’re in the UK ever!

I’m very pleased with the results and the care of everything. I am thinking of having my nose done and would love you to help me through this again I want to say a big thank you for everything xxxx

Jessica, you have done a great job and will definitely come to you again for help. I don’t think you could do any more as your service was excellent in every way. David is getting a plan for his teeth probably in April thanks to your help too.

After several negative IVF trials in Norway to complete our family (we already have a 3-year-old son through IVF), we decided to go for egg donation. As ED is illegal in Norway, we started investigating our options abroad. After researching different clinics in several European countries, we decided to go with the Gynem Fertility Clinic. And we have absolutely no regrets for choosing Gynem, as we are currently expecting our second son! The clinic has been fantastic all the way through the process. Martina, our coordinator, has been very helpful in adapting the treatment to our time schedule, providing necessary information all along the process and just being genuinely supportive and caring. We can highly recommend Gynem.

I am really enjoying the whole process with this clinic even sometimes I felt like Kinda of doubt the surgery but just need to be patient for the result. 

I would like to say the services in the clinic really nice and sweet, the nurses are keen to help me all the time and the hotel I stayed before also a good value choice. I would like to make the same choice if I do it again. 

The result of the result which I am satisfied with that, the shape of the nostrils and whole nose all good but I was expecting the small nose but the doctors warned before about the result could be the negotiating result between my expectation and the reality. 

To sum up, I am happy with all the works done there. Thanks so much to the people who help me before couldn’t get here without their contributions. 

I’m back home all ok now, it was all easy to do with your help so I wouldn’t change anything about the service.

I wouldn’t hesitate to recommend Gynem for anyone thinking of pursuing fertility treatment abroad. I wish I done it far sooner instead of having so many failed attempts in the UK. Finally, after being abruptly told by my consultant at home that I should give up and I was now too old we decided to look into embryo donation abroad. All the clinics in Prague seemed to have good reviews so I chose Gynem based on price and then randomly a friend mentioned the clinic to me, so I took that as a good sign!

Initially, I thought the logistics of travelling abroad would be too much, but the staff were so helpful. In fact, I travelled alone for my first treatment with Power of Attorney consent from my husband which meant he was able to stay home and look after our daughter from our only successful ICSI treatment at home.

During my first treatment at Gynem I dealt with Martina initially and then Janina. Both women went above and beyond what I expected in terms of customer service. Martina even travelled to my hotel to leave medication for me on arrival as my flight from the UK had been cancelled and I was a day late arriving in Prague. Janina arranged airport transfers for me and then a taxi the next day to take me to and from the clinic as I chose to stay at a hotel near the old town rather than near the clinic. Even though going through fertility treatment can be stressful I enjoyed my time in Prague, it is a lovely city.

Although my first embryo donation was unsuccessful I had no hesitation in returning to Gynem for another attempt. The cost of two attempts at Gynem was still cheaper that one attempt in the UK. I liked that there are no hidden costs, you know exactly what you will be paying.

Following a Skype review with the doctor he suggested I get immunology testing at another clinic in Prague before embarking on another cycle to rule out any issues that might prevent the cycle working. This was never suggested to me in the UK. Janina liaised with the immunology clinic to set up the appointment for me. The testing came back fine, and I think this reassured me for my second attempt knowing that there was no underlying reason why it shouldn’t work. I was also pleased to know that Gynem weren’t just going to take more money from us without checking for underlying problems.

Janina kept in touch with me throughout the whole process and I knew that if I had any questions I could drop her an email and she would get back to me. She was able to courier over medication for me so that I didn’t have any hassle with prescriptions over here.

My second embryo donation was successful, and I am now 29 weeks pregnant with a little boy! After 9 years of trying in the UK I never thought we’d be lucky enough to add to our family.

I have already recommended Gynem to another couple and told them to ask for Janina.

All is going well thus far post Lipo. 

It was truly a great experience having you there with us. We had some fears and doubts initially but after having you there with us through the consultation with the doctor, it was all better. 

The experience with Dr Sulcova was certainly a one of a kind experience. Her facility made us feel at home. Her together with her team and especially one of her nurses (can’t recall her name) who held my hand during surgery and was there making sure my husband and I drank our tea and checked our vitals regularly. 

It was certainly worth every penny. It’s that one on one attention that people look for when they have to do these kinds of surgeries and that’s what you all did for me and my husband. My husband and I would certainly recommend you as a coordinator and Dr Sulcova. 

We want to thank you so much for putting things in place at the last minute in literally less than a week. 

Thank you, Dr Sulcova and her team so much. 

I just want to say thank you so much for all the help and support given by Medical travel.  I was given the top 3 clinics along with the procedure and prices. To be very frank I was reluctant to go abroad for my facelift but Medical travel team Marie, the international patient coordinator answered to my emails promptly and helped me throughout my journey, flying from London to Prague, picking from airport dropping me to my hotel. As my consultation and surgery for the face, neck lift + blepharoplasty and browlift were scheduled,  Marie picked me from the hotel and did not leave me until the consultation and admission done.  

With regards to the surgery, it went will. I must say Dr Vašek done a very good job. Since everyone recovers differently. In my case, I was just impatient I bruise very easily need 10 times more to recover whereas, I met some clients who have recovered just in a week. After 3 weeks 50% swelling was gone still waiting for the final result lol! The clinic environment was so professional, from the admin staff to the nursing and kitchen staff, everyone gave me the best care. they follow strict infection control policy I felt myself in safe hands.

On the whole, it was a positive experience, going through Medical travel put me on ease. If I have to go for another procedure, will definitely go via medical travel. My whole experience went so well. Dr Vašek will give the best advice on what needs to be done and he will not do an unnecessary thing if we don't need it. However, as I mentioned try not to be impatient for the result.

Thanks again Marie!

Janina, I have to tell you about our feedback. I can honestly tell you that the professionalism and medical and scientific expertise that we experienced from you guys was top class!! We have never had IVF and did not know what to expect. But I can tell you that all our best and positive experiences were met. Really top class and we mean that. Dr Mrazek and his team and of course yourself are world class from what we would think. We would strongly recommend your clinic, we hope not to have to return anytime soon, but if we do need to continue with our plans we will definitely return to Gynem.