Medical Tourism References

I am well thank you, how are you?

The recovery post surgery was surprisingly very easy... I am 3 weeks post op and feels more like 3 months.. I wish I had more of an opportunity to explore Prague but I will be sure to return after covid. Although, I had a very nice view from the apartment while staying indoors. (Photo attached) 

When I arrived into Prague there was a mix up with the transfer, I WhatsApp’d Barbora and she ordered me a taxi quickly which was nice. Offering a transfer service from the airport and to the clinic was convenient and very helpful. Barbora was lovely :) 

During our communication, I felt as if I asked many questions and you always responded with an answer within a timely manner. I think the pre op email was useful. Up to date covid 19 information, also useful. Forme clinic was nice; the staff were great, the room was nice and food was good.

If there was anything to say, maybe using a portfolio of before and after photos alongside the original surgeon quote/consultation would be nice as additional information.

Thank you for your help and services. I was very pleased with everything. Maybe the only thing I would change would be a long time recovery after the operation. I think it is quite difficult to do your medication yourself, in the first days after surgery. And it was hard for me to wash the wounds, to apply the gels. I'm a nurse too.

Otherwise, everything was perfect. Thank you to the Doctor and the Nurses for all their efforts. In fact, I have to thank the whole team, each member was a wonderful part.

We highly recommend Gynem to everybody looking into fertility treatment. They provide a very professional service and make everyone feel very welcome. The facilities are state of the art, quiet and super clean. The team is very friendly and professional. The doctors speak different languages, e.g. Dr. Vlcek is fluent in German and English.

You are assigned a Coordinator who keeps you up to date by email and/or phone. This is such a benefit! Our coordinator, Hana, was very kind and attentive to all our needs. She answered all our questions, kept us up to date and sent all results immediately. She helped us understand the procedures and coordinated all steps with doctors and the laboratory. She was present at every appointment and gave us all information and results afterwards in writing. If there was a question, we didn’t think of during the appointment she spoke with the doctor or laboratory and provided the answer quickly. So relaxing compered to our treatments in Germany!

We want to say thank you to every member of the team, our coordinator, the doctors and receptionists and not to forget the embryologists who do an amazing job.

The pregnancy test was positive. And the doctor could see the heart of the baby. I still can't believe I could become pregnant. I really appreciate your support and the support of the whole Gynem staff. Hopefully I can keep the baby. We would like to keep frozen the embryo left.

Thank you so much - I feel great. Just taking it easy and made it to the airport. Thank you for all your help.

I’m doing great thank you I hope all is well with you. Still healing but definitely heading in the right direction. Would love to give some feedback. Overall my experience was fantastic and I would definitely recommended both Medical travel and the Forme clinic. I had abdominalplasty several years ago in Burno but the experience this time was far superior. If there was anything that would have made my experience better or easier I would say the following;

* It would have been good to have had other patient experience before surgery, if you had a way to set up some ex patients who would be happy to talk to new potential patients about their experience that would help. It would also probably increase your turnover too as if anyone was in doubt about whether cosmetic surgery abroad was for them if they spoke to actual people who had had surgery abroad it would ease their mind. I would be happy to be a contact for anyone thinking about surgery with you for instance to ease their minds.

* definitely better post op instructions. In the UK when someone leaves hospital and they are to visit their Doctor for post op care or suture removal it is always the nurse at the doctor surgery that does that and all UK hospitals discharge patients with a letter to give to the nurse with full details on what they need to do, what stitches need coming out and when. I ran into trouble as you know with my suture removal, the clinic gave me a video and better instructions on what stitches to take out when and how the nurse should take them out. This information would have really been better if it was given to me before I left the clinic. 

* I had told the clinic a few weeks before I arrived that I was vegan but on arrival even in the apartment they weren’t very prepared for that. I struggled to get vegan alternatives for food.  My daughter went to the shop and brought me food I could eat but it would have been nicer if she didn’t have to. 

* it would have helped me before surgery if I had know what to expect after surgery. If I had a list of essential items it would have helped sometimes little things just like making sure you bring cloth ring that will easily go over your head, bring ice packs for your recovery once you leave the clinic, a neck pillow as you have to sleep upright for several days etc. Being prepared is always helpful, if you could provide patients details of what to expect and bring to help on their trip that would help. 

* it was lovely that you met me at the clinic on that morning and definitely eased my anxiety so that was really good! 

* airport transfer was really great and appreciated, a lovely gesture that really takes off some worry.

* aftercare support has also been really good, even when I did have problems you helped sort them out and the clinic was really helpful too. 

* it would be perfect if there was a Uk representatives that patients could go to before they travel for pre op and visit again after surgery for suture removal. I know that’s probably unrealistic but that would be amazing! 

I hope that feedback helps. As I said my experience was overall really good and I would definitely recommend in fact I did to someone today I even gave them your name! 

Thank you so much for all your help and support. Keep safe and well. 

From the time I first made contact with Medical Travel back in September 2019 enquiring about the Gastric Balloon Procedure, I have received professional treatment from your colleague Jessica. All my questions were answered quickly & professionally & in great depth.  Jessica went way beyond the call of duty & is a real credit to your establishment. 

On occasions I contacted her whilst she was on annual leave, to ask more questions it was never a problem, she always got back to me immediately. Jessica guided me & looked after me throughout my balloon journey, making all clinic appointments & organising all hotel bookings & taxi transfers. 

My Gastric Balloon journey has been a complete success & part of that is down to Jessica. I will not hesitate to use Medical Travel again in the future. Jessica is a real star & an absolute joy to work with & one of the most beautiful help-fullest people I have ever had the opportunity to meet & would like to thank her for all her care & support. 

She needs to be recognised in your establishment as the face of Medical Travel as her services given are of the highest professional quality. Thank you so much Jessica, it was a real joy meeting you!

I am very good and very happy with the results. Everything was really great. Thank you for your help and assistance. The service provided is excellent.

There is however one thing that I would like to have included in the package, even at extra cost (€10 for example). It is the taxi back from the clinic to the hotel. It was great to have both from the airport to the hotel and from the hotel to the clinic. That is the only suggestion I would like to make. Apart from this detail, everything was brilliant. Thanks once again. 

Yes it went very well thank you. Thank you for all of your help it all went very smoothly. Klára was a great help with the translation and coming in with me for the consultation I think I would have panicked if she wasn’t there to help.