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Reference

Jennifer, USA

IVF Egg Donation
October 2017
I wanted to express how wonderful, accommodating, and kind Gynem...

I wanted to express how wonderful, accommodating, and kind Gynem clinic and staff have been.

It is a difficult journey for some of us in the quest for motherhood.  It is also really hard to work in the travel across an ocean to another country in the effort to have a baby and grow a family.  You have been a real asset in making us feel comfortable and most important, fitting the egg donor and IVF into the tight schedules of our life.  You made it happen in the window of time we had.

While, I did not have a positive on my 1st try, you and Gynem have been there for me and ready to help me prepare for and schedule my next try with FET.  We were blessed to have 2 embryos to freeze.  I am praying for success.  The embryologist watched our blastocysts develop and we were blessed to have some good ones! Now, if they would just attach!!

I fully recommend Gynem and their staff.  The clinic is modern, comfortable, and of course, a very clean medical facility. I hope to follow this up with a happy report in the next few months - Fingers crossed and prayers out to the universe and heavens ;)

Thank you, Jana, for guiding us through this process.

Karen, UK

Plastic Surgery
October 2017
I cannot say into words how fantastic this company are, 5 Stars...

I cannot say into words how fantastic this company are, 5 Stars and More!  Especially a Lady named Janina who looked after me personally from the first text & Phone call. It was my first time in Prague and Plastic surgery so I was still so lost even after all my research I had done I still was not 100% sure, I don't think I am the only one to say that ! But as soon as I spoke to Janina she put all of my fears away, even when I arrived at the clinic first time she gave me a big hug, looked after me impeccably and my husband so well as he was so nervous too, she looked after both of us from beginning to end. She is an Angel I’m telling you, a heart of gold.

I know I would not have gone through this without her. Thank you to you and all your team.

Emma, UK

IVF Egg Donation
October 2017
We had such a positive experience at gynem, we found it to be the...

We had such a positive experience at gynem, we found it to be the very opposite of the treatment we received on the NHS in the uk. They have a one cycle fits all policy.. Gynem on the other hand, allowed us to have donor embryos on stand by, then change to a donor cycle when we arrived in Prague. As patients we felt our views and feelings were heard and taking into consideration during the whole process.

Our treatment cycle was created specifically for us, and every question or concern we had was answered or addressed straight away.

Although Gynem offers extras such as embryo glue, assisted attaching etc the clinic were very truthful and did not try and encourage us to spend money that us didnt have to. The clinic also were very helpful with regards to  ordering taxis and airport transfers which we were extremely grateful for.

Special mention to Martina who dealt with my 1 million questions and almost daily emails like a true professional... and who explained the process and medications wonderfully so that we were 100% sure of what was happening. We would highly recommend Gynem, all of the staff made this journey and cycle stress free and a wonderful experience.

We will hopefully be in touch in just over a week with some good news :)

A million thank yous!

Viktoria, UK

Plastic Surgery
October 2017
I really appreciate every help I got from you. It was a pleasure...

I really appreciate every help I got from you. It was a pleasure having you as a correspondent. Everything was professional and easy with contacting you. Transport to the clinic and to the airport is really helpful and just proves that Medical Travel Czech cares about theirs clients. I would recommend you to everyone. Thank you so much! 

 

Les, UK

Plastic Surgery
October 2017
Thank you for arranging my treatment for cosmetic surgery, your help...

Thank you for arranging my treatment for cosmetic surgery, your help with finding a clinic and hotels was great, the fact that you arranged transport to and from the airport was a real help. Thank you also for escorting me to the clinic on the day of the procedure, it made my trip all the better and easier. I will be sure to use your help and advise again.

Laura, UK

IVF Egg Donation
October 2017
I'm October 2015 my husband and I began our search for donor egg...

I'm October 2015 my husband and I began our search for donor egg treatment outside of the UK. We viewed a lot of clinics online including 'Gynem' in Czech Republic. I used the online chat tool to speak to the international consultant and she was very helpful and sent the information I needed immediately. 

I went to the clinic for my consultation and i was put at ease immediately. The clinic is super modern and the staff were wonderful. 

Following my consultation I only needed to wait 8 weeks for the clinic to find me a donor. I was thrilled. The following month I started my treatment & we were put on synchronised cycles. 

As promised by the clinic we would get 6 eggs, and all of these eggs made it to day 5 blastocyst. We couldn't believe how lucky we were. So we went ahead with two embryos in a fresh cycle and had the rest frozen. 

After the first cycle we fell pregnant. Which was fantastic. This pregnancy did sadly end in miscarriage. 

The second transfer was started a few months later & all my medication was posted out to me even after I gave the clinic very little notice to start the cycle. This cycle failed.

Finally the last two embryos were put in and we are 10 weeks pregnant & everything looks perfect! 

The clinic have been phenomenal, very professional- my rep Martina couldn't have been better. I have already begun recommending the clinic to many people who also need donor eggs or IVF. 

We will be back in the future for baby number 2!! 

Thanks Gynem!! 

Marta, Ireland

IVF Egg Donation
October 2017
Im good really nervous waiting but feeling good which is the main...

Im good really nervous waiting but feeling good which is the main thing! I will of course keep you updated with the results as soon as I hear.
The weather in Ireland is as mixed as ever - nice one minute and raining the next and yes I’d love to be in Prague enjoying the sunshine , it’s one of the most beautiful cities that I have visited.
In relation to my experience with the clinic I have absolutely no issues what so ever , the clinic is so modern , hygienic and everybody is so professional and friendly. I would recommend and have done to my family or friends to go here rather than any clinic in Ireland , I just feel they are superior versus my experience’s in Ireland. (and I had a few!)
Lucie , I can honestly say that there is nobody I would rather have dealt with from beginning to end. You are the warmest friendliest professional person I could have wished to deal with and I can never thank you enough. You were always there with such a speedy reply even at times when I felt like I was stalking you with queries smiley but you never once made me feel like I was asking too many questions or sending too many mails and I can’t thank you enough or stress how much I appreciated it!
I also thought the perk of picking us up at the airport to take us to our hotel and collecting us for our 1st appointment was fantastic. It really took out any additional stress after arriving in a strange city. I have absolutely not a negative thing to say and I just hope the next time I’m writing to you is with fantastic news, fingers crossed.

Jolana, CAN

IVF Egg Donation
October 2017
I LOVED my care and was extremely happy with my choice. I...

I LOVED my care and was extremely happy with my choice.

I loved having a co-ordinator (Janina)  to ask questions to all along the way - this was the absolute BEST part of the process.  It was like a supportive person holding your hand on a new journey.

The medical care was exceptional, efficient and fast.  Everyone was friendly.

I also enjoyed having a consultation with the embryologist.  I really appreciated this opportunity.

My only recommendation would be to only contract hotels that have a reception there or nearby - for example The Red Lion 65$ EURO for large room with 2 beds - amazing comfy room - there is a hotel reception across the street - staffed 24/7 as "things happen".  We don't have any door locks like the one that was on my hotel door (#39 Neurodova) in my country - the trick - you turn key to left, pull a knob while turning the key further, then push knob in.  As a result - I could not get back into my hotel room the night of my medical procedure.  I was so tired and scared and had to ask strangers to help me until a man agreed.  If there was a reception with a person there - I would have felt safer and any problems would be sorted out quickly and directly with the hotel.  I was worried that asking a man to help with my door - he would get the wrong impression.  It was very awkward.

It's NOT the fault of the lady cleaner who was rushed to meet me when Dr. Mzarek's son met me - to quickly clean the room.  She worked as fast and hard as possible - but there were many flies in the kitchen that we could not get rid of so the flies stayed with me...lol Dr. Mzarek's son gave me money for my taxi and apologized and I really appreciated that.  He did show me how to get in the hotel (trick door).  Unfortunately - I wasn't able to successfully open the door later that night.  If you MUST use that door - I recommend the tenant opens the door 3 times - before someone is sure they can open it on their own.

There was another problem with having no hotel reception and that was that I didn't have the option of a "wake up call" - to be sure I woke up for my flight.  I travelled many miles by foot to find an alarm clock.  When I returned - the one I bought did not work, it was defective but I was too tired to go across the river walking 1 hour there, 1 hour back and I knew that was the last alarm clock in the store - so I had to hope I would wake up to catch my flight - which I did.  The non-European plugs use different electric outlets so you couldn't suggest people bring an alarm clock (non-European clients).

I also think it's too much responsibility for the coordinators (like yourself) to sort out these kinds of problems.  I would like Dr. Mzarek to know I LOVED the care I received but just think there should be a hotel reception to sort out hotel problems as co-ordinators are only human as well and need time off to be with their families after the work day is complete.  I walked around to many hotels (4) and they were all fully booked.  One said they have 15 hotels in Prague and the other 14 were also fully booked.  Staff (Ivan, Robert, Eugene) at The Red Lion hotel - felt sorry for me sitting on the street two days in a row and they helped me as they could - out of the goodness of their hearts.  They organized a room for me somehow even though they were fully booked - but just one night as they were fully booked for the week.  A waiter Marek at the Pizza/Pasta restaurant also felt sorry for me twice seeing me wait hours on the street - and let me use his phone and sit in the restaurant for many hours.  Janina was really trying hard but no one was picking up their phone.

Please know I would walk through fire for a baby - so none of this really bothered me.  We are super excited and hopeful that we will have good news next week and will let you know asap ;-)

Thank you for the opportunity to provide feedback. 

 

Sophia, GER

Plastic Surgery
September 2017
I really appreciate the help of medical czech. You always replied...

I really appreciate the help of medical czech. You always replied quickly on the emails and also in the night and weekends, which I am normally not used to. Also the pickup at the hotel the day of the surgery was very nice. You had a calm vibe and that really helped me because I was extremely nervous about the surgery. Also that you stayed there the whole morning with me and helped with translation. I think I definitely would have not been able to go to the different building myself and get the pre researches done because they barley spoke English or German there. So I'm really happy having done it via medical czech and not directly via a clinic. Honestly I don't really have anything negative to say.. It was awesome and just keep doing how you do.

I am healing good. The first few days after surgery where really not nice with pain and discomfort. But after that it gets quickly better every day. I still need a few weeks until I'm finally completely healed but that's okay.

Thank you again for all your help :)

Greetings 

Peter, UK

Plastic Surgery
September 2017
Since making my decision to use Medical Travel Czech Republic I have...

Since making my decision to use Medical Travel Czech Republic I have been thrilled with the professional consideration shown at every opportunity. All my questions were dealt with in a timely and concise manner, each step of the process was made very clear and once in Prague was delighted with how smoothly the experience was. The clinic itself was immaculate and the care and attention I received was second to none. The surgeon I chose filled me with confidence in a few moments. I would not hesitate to recommend Medical Travel Czech Republic to anyone wishing to receive the best of care and attention whilst fulfilling their requirements.

Paul, ED

IVF Egg Donation
September 2017
what we liked: 1) medication supplied by you made things less...

what we liked:

1) medication supplied by you made things less stressful and easier . Thank you

2) pickup at airport

3) professional friendly and clean environment at Gynem.

4) your excellent communication

5) help with the hotel booking. (Thanks)

 

what we really loved:

YOU , MARTINA!!! Smile

also we really loved meeting Dr Milan Mrazek at our first appointment he is so charming and reassuring.

 

what we would change: suggest disposable paper available to put on couch in sperm collection room.

 

 

But overall we could not be happier than with our experience with you.

Thank you again for everything.

Tina, UK

IVF Egg Donation
September 2017
After years of unsuccessful IVF attempts in our own country and in...

After years of unsuccessful IVF attempts in our own country and in another clinic in Czech Republic, we changed last minute and went to Gynem. We first had a Skype talk with Dr. Vlcek, who was clear, friendly and understanding. Then Martina contact us. She was quick and correct in her replies and just a very lovely person. It was our first visit to Gynem and I'm very carefully writing that I'm pregnant as I still can't believe it. What was also good is the fact that they send all your medication by post. Thank you Martina and Dr. Vlcek, you've been wonderful.

Matt, UK

Plastic Surgery
August 2017
Thank you for an absolutely great trip and experience. Richard was...

Thank you for an absolutely great trip and experience. Richard was great from the get go. Very good customer service from the moment I came in contact with him. The clinic was very clean and the surgeon was perfect. Lucie my nurse was wonderful. Was there whenever I needed her and she was so nice. Best nurse I've ever had.Everything about this was perfect. I wouldn't change a thing. Made my experience in Prague incredible and will be using this route again in the near future.

Irene, DE

Plastic Surgery
August 2017
Well, what i like about Medical Travel Czech is that you respond to...

Well, what i like about Medical Travel Czech is that you respond to your clients very quick, and you always keep track of everything (before, during, and even after the surgery), there is no hidden cost, and the staff are so friendly and accommodating. Otherwise, I would give Medical Travel Czech a "two thumbs up". Just keep up the good work and thank you so much for taking care of me! 

Aneta, Ireland

Plastic Surgery
August 2017
I have left the clinic around 10.30 yesterday. My experience was...

I have left the clinic around 10.30 yesterday. My experience was quite positive. The medical team was so friendly! When I hit the wall of pain they didn't spare their drugs on me. I am trying to get as much rest as possible before going back. I don't look or feel my best at the moment but I truly believe it will be all worth it at the end...

I took metro home as I got familiar with it beforehand 5 minutes journey wasn't too demanding. I am really looking forward to the final result. I believe it will have a big impact on my life... On how I perceive and carry myself... So I think the best is yet to come.  I would like to thank you for very warm welcome. You have lovely personality and I wish you all the best in the future! It’s very possible that I will be coming back next year for at least one more procedure to my face. All in God's hands! Thank You once more!!!

Jessica, USA

Plastic Surgery
July 2017
Feeling good. Loving the results and I am excited to see the final...

Feeling good. Loving the results and I am excited to see the final result. I loved working with you for the communication. I think it's way easier that waiting for a longer period of time to hear back from the clinics. 

David, Ireland

Plastic Surgery
July 2017
Dr Mertan was pleased with the work done and said within 4/5 weeks I...

Dr Mertan was pleased with the work done and said within 4/5 weeks I will see swelling gone and a good end result.

I have very little pain, just some pinching and a burning sensation which the good Doctor told me was normal.

Dr Mertan and my nurse Lucie, that looked after me are amazing at their jobs. I didn't want or need for anything after my surgery.

Also the other Doctor that did a pre-op check on me made me feel so at ease. I didn't catch his name while I was speaking to him.

And the reception girls were so nice and helpful before and after my surgery.

If you could pass that and my thanks on to them, I would be so pleased. 

 

The whole experience was very good in my eyes. The team at Forme clinic are very professional.

 

After I dropped my luggage into my hotel this morning, I slowly made my way to Charles Bridge and into old town Prague per your recomendation.

It a truly wonderful experience. Such amazing Architecture and people enjoying the sights and sounds.

I grabbed some lunch in a little bar, with a view of the bridge and the castle that will stick with me forever. Just perfect.

I also walked to the dancing building (Fred and Nancy) which I knew about before but had to see for myself. So amazing.

 

I would also like to thank you Hana, for being amazing through this whole thing. 

You are extremely professional and You have helped me so much.

I just hope you make a trip to Ireland someday.

I can promise you hospitality, relaxation and the best tour guide In Ireland!

You are most very welcome.

Adele, UK

Plastic Surgery
July 2017
Thanks my coordinator Hana. Feeling fine now, swelling down...

Thanks my coordinator Hana. Feeling fine now, swelling down considerably. I was delighted with the treatment I received such kind professional people, excellent!

Marie, DEN

IVF Egg Donation
July 2017
We are really satisfied with Medical Travel, it was our first visit...

We are really satisfied with Medical Travel, it was our first visit to Prague so it felt really nice and safe to get a pick up from the airport to the clinic. Extra thanks to Jana and Richard for taking so good care of us.

Emer, UK

IVF Egg Donation
July 2017
Our experience at Gynem was very positive. We had a Skype...

Our experience at Gynem was very positive. We had a Skype consultation to start the process and this was very informative and helpful. The doctor had fully read our notes and so was knowledgeable about our situation and was able to advise us on that Skype call. The follow up was prompt and all of my questions were answered quickly via email. Arranging payment was easy and my medication arrived quickly. The clinic were very flexible regarding dates as to when we wanted to start the process. Once we arrived in Prague, they arranged all our transport and kept in touch via text or calls which helped us to feel at ease. The clinic itself was very clean and everyone was very professional. The team were friendly and helped us to feel at ease throughout the entire process. The International Client Representative Martina was very friendly and knowledgeable and she kept in touch even outside of her working hours. Overall our experience at Gynem was excellent.